FOR IMMEDIATE RELEASE
Santa Fe Springs, Calif. (June 19, 2024) – WheelNet, a Premiere Services company and the nation’s leading provider of on-site wheel & tire replacement services for insurance theft and vandalism claims, reports the top markets by frequency for insurance-related wheel & tire claims through the first fiscal quarter of 2024.
Highlights from the Quarterly Report:
- Los Angeles/Orange County tops the list for a fourth consecutive quarter with an annual increase
exceeding 7 percent, symbolic of the ongoing issues facing the market - Atlanta was the biggest mover, jumping from #6 to #2 overall and leap-frogging Oakland/San
Francisco, which moved down one slot to #3 - The Dallas/Fort Worth market showed the most significant improvement in terms of declining rank,
dropping from the 16th market to the 20 th - San Diego was the only market to earn a place on the Top 20 list, slotting in at #19, the spot held
previously by Seattle, which fell out of the Top 20
Top 20 Wheel & Tire Claim Markets of Q1 2024
* Top market in Q4 2023 as well
** Markets with the highest YOY increases
***New market this quarter



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Year-to-date increase in frequency across all US markets0%
Increase since January 2023Overall, frequency across all markets combined is up 6 percent year-over-year, a half-percent increase above Q4 2023 and almost 14 percent since January 2023. Average severity also continues to advance, with increases in lost costs per claim approaching double-digit growth.
“Wheel and tire theft continues to be heavily concentrated on OEM parts, particularly among popular, mid- range model vehicles such as the Honda Accord, Toyota Camry, and Nissan Altima, as well as popular pick-up trucks including the Dodge RAM series and Toyota Tundra and Tacoma models,” states Mike Swenson, Chief Operating Officer of Premiere Services.
“We believe the frequency of thefts is being driven by the high demand for replacement OEM wheels on popular vehicles, combined with the relatively high cost of replacement,” Swenson says. “It is becoming
increasingly commonplace for us to see claims exceeding $4,000."

Mike Swenson
Premiere Services
“To best serve carriers and their policyholders, we manage these claims by providing mobile, on-site replacement options through Premiere Services’ WheelNet service. We constantly seek out ways to reduce costs while adding value, for instance, eliminating the cost of a tow, while also enhancing owner satisfaction by delivering greater convenience and avoiding hassles,” Swenson concludes.
Excellent and industry-leading services like WheelNet have earned Premiere Services an extremely impressive Net Promoter Score (NPS) of 77.8 among insurance adjusters participating in a recent anonymous survey. An NPS score above 30 is considered “Great,” and a score between 70 and 100 is considered “Excellent.”
WheelNet is a national service that handles theft and vandalism claims on-site, virtually eliminating the need for a costly and potentially damaging flatbed tow. Claims handlers can send an assignment to Premiere Services via CCCOne®, a warm transfer phone call, email (claims@premiereservices.com), or through Premiere’s secure online quick claim portal found at https://premiereservices.com/quick-claim-form/. There are no setup fees, additional costs, or IT integrations needed.
For more information on WheelNet or to set up a demo, please contact Mike Swenson at 800-479-9945 or mswenson@premiereservices.com.
About Premiere Services
Premiere Services has been exclusively serving the insurance claims industry for 30 years. The idea for the company began when Founder Mark Puente personally experienced a theft loss. After the claim was finished, Mark felt “there had to be a better way.” That has been the guiding principle for the company ever since its founding in 1991.
For more information or to set up a demo, please contact Premiere Services at 800-479-9945 or via email at mswenson@premiereservices.com.

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